Q: What do I need to do to prepare for the new platforms?

A: You will need to know your online banking User ID and Password as the Face ID will not initially work if you have it enabled on your device. If you need to have these credentials reset or reminders provided, please call the myHVB Support Center at 740-592-4441. You will also be asked to provide a phone number to set up Two-Factor Authentication to further safeguard your account. For security reasons, the “forgot password” function will not work for your initial log on.

Q: What is Two-Factor Authentication?

A: Two-factor Authentication (2FA) is a security feature that helps safeguard account information when users provide two distinct forms of identification. To implement 2FA, you will need to enroll a phone number (mobile or landline). Once this information is entered, you’ll choose one of two options to receive a one-time verification code:

1. Text message to the mobile phone entered, or

2.  Automated phone call to phone number entered

After entering the verification code, if you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.

Q: How do I access my account using the new mobile app?

A: Download the NEW myHVB Mobile app from the Apple App store (iOS devices) or Google Play Store (Android devices) beginning December 6 after 8AM. We can also help at 740-592-4441 or at a local branch of your choice.

Q: Will my alerts carry over?

A: Unfortunately, alerts will not transfer. You will need to re-enter them in the new platform starting December 6.

 

Q: What are some of the new features?

A: You can manage a number of banking activities anytime - at home or on the go:

• Mobile Deposits: Deposit checks using your mobile device without making a trip to the bank.

• Secure Messaging: Start a secure conversation with the myHVB Support Team while viewing your transaction details.

• Add Photos: Keep track of receipts by adding photos to your transactions.

• Autobooks: An online accounting solution that helps small business customers with electronic invoicing, online payment acceptance, invoice tracking, estimates and small business accounting.

• Transfers: Transfer funds between your Hocking Valley Bank accounts and other financial institutions.

• Debit Card Management: Activate a new card, place a travel message, block or unblock a card, or report a card lost or stolen.

• Alerts: Get balance and transaction notifications for your Hocking Valley Bank accounts.
  
  

Mobile Deposit

Q: How do I sign up for mobile deposit?

A: Sign into the myHVB Mobile app and select the “Deposit” option, then follow these steps:

1. Select the account(s) where you would like to make deposits.

2. Select the “Enroll” option at the bottom of the screen.

3. You will receive a notice that your enrollment has been submitted and is pending approval.

4. You will be notified in the myHVB Mobile app when your enrollment has been approved. You may then begin making deposits.

5. Consumer account holders can opt into this service at no charge.

Q: How do I use mobile deposit?

A: Once you have been approved for Mobile Deposit, sign on to the myHVB Mobile app then follow these simple steps:

1. Make sure you endorsed the back of the check and write under it “FOR MOBILE DEPOSIT ONLY”

2. Select the deposit function.

3. Enter the check amount.

4. Choose the account you want to deposit your check into.

5. Take a picture of the front and back of your endorsed check with your mobile device. For the best photos, follow these guidelines:

• • Place your check on a dark-colored, plain surface that is well lit.

  • Position your camera directly over the check (not at an angle).

  • Fit all four corners in the guides of your mobile device’s camera screen.

         5. Submit your deposit.

Q: When will my funds be available to use if I use mobile deposits?

A: Deposits made before 5:30PM EST Monday through Friday will post the same business day. All mobile banking deposits requests received after 5:30PM and all deposits requested on Saturdays, Sundays, or holidays on which the bank is closed, will be processed on the next business day.

Q: What do I do with the actual check after I have deposited it using mobile deposit?

A: After you receive a confirmation e-mail that your deposit was successful, write VOID on the front of the check. Destroy this check after 10 days.

Q: Why won’t my mobile app deposit this check?

A: There are several reasons why a check may not be deposited via Mobile Deposit:

• Make sure you endorsed the back of the check and write under it “FOR MOBILE DEPOSIT ONLY”

• The picture may not be readable. Confirm that the image is in focus, with all check information readable, then take and submit another photo.

• You may have exceeded your daily or monthly limit for mobile deposit.

Q: How will I be notified if there is an issue with my deposit?

A: If there are any issues with your deposit, you will be notified via e-mail.

Q: If I use mobile deposit, are the images stored on my phone?

A: No. The images you capture are not stored on your device.