This Internet Banking Products Disclosure governs the use of Hocking Valley Bank's Internet banking products: hvbonline (our core Internet banking service); HVBmobile (optional mobile banking service); and Bill Payment (optional bill paying service). This disclosure refers to our services that allow you to use your electronic device or devices (such as personal computer, personal digital assistant (PDA) or cell phone) to access your accounts, obtain information, transfer funds, set up alerts, make payments, etc., via an Internet connection.
This disclosure states the terms and conditions that apply when you use one or more of these Internet banking services. By using these products, you agree to all of the terms of this disclosure. These terms and conditions are in addition to those terms and conditions that apply to any accounts you have with us or any other services you obtain from us. We reserve the right to amend or terminate the usage of any or all Internet banking products at any time.
hvbonline can be accessed through our website at www.hvbonline.com. Your Hocking Valley Bank accounts also can be accessed via your cell phone or PDA through our HVBmobile link: www.hvbmobile.com. Before you can use HVBmobile, you must first enroll for hvbonline. Instructions for registering your cell phone or PDA for mobile banking after you have successfully logged in to hvbonline will be provided separately in our brochure, "HVBmobile User Guide."
You agree that account security for Internet banking will be controlled by the Identification Number (ID) and Personal Identification Number (PIN) that you designate for hvbonline. The same ID and PIN combination will be used when accessing your account information through HVBmobile if you choose to also use the mobile banking option.
You will be required to change our system-generated PIN the first time you login to hvbonline. You have the option to change your PIN at any time thereafter through the "Options" section of the hvbonline service.
You are responsible for all transactions that you or any authorized user makes. If you have given someone your hvbonline/HVBmobile ID and PIN and want to terminate that person's authority, you must change your ID and PIN. You agree to protect the PIN and hold us harmless from unauthorized use. Any information downloaded by you to financial software or other software becomes your property and responsibility.
You agree that the provisions of joint account ownership apply to hvbonline and HVBmobile if the account(s) being accessed is jointly owned and agree that each owner authorizes the other to use the Internet banking service.
You acknowledge that transaction limitations, as described in our brochure, Your Deposit Account, received by you when you opened your deposit account(s), apply to transfers from savings or money market accounts.
If you believe that an electronic funds transfer has been made from your account without your permission, please contact us immediately. Your rights, as they pertain to Regulation E - Electronic Fund Transfer, also detailed in our brochure, Your Deposit Account, will apply.
Optional Bill Payment Service
You are responsible for all transactions that you or any authorized user make or authorize, even if the person you authorized exceeds your authority. If you have given someone your hvbonline/HVBmobile ID and PIN and want to terminate that person's authority, you must change your identification number and PIN.
You authorize us to deduct payment transactions generated by the Bill Payment Service from the checking account(s) designated by you. If you decide to discontinue this service, you must contact us in order to terminate the assessment of fees associated with the service. If we decide to discontinue or amend the Bill Payment Service, including any fees, we will notify you.
Schedule of Fees
Monthly User Fee
Non-Sufficient Funds (NSF) Charge
Allow Sufficient Time for Bill Payment
We are not liable for any service fees or late charges incurred by you, if you do not provide timely, complete and accurate information or if you do not properly follow instructions. You also understand that you are responsible for any loss or penalty incurred due to insufficient funds or other conditions that may prevent the posting of payments from your account.
Errors or Questions: In case of errors or questions about your electronic Bill Payment(s), please call Hocking Valley Bank at (740) 592-4441 or, toll-free, 1-888-482-5854. Written correspondence may be addressed to